Conducting the reference interview a how-to-do-it manual for librarians by Catherine Sheldrick Ross

Cover of: Conducting the reference interview | Catherine Sheldrick Ross

Published by Facet Publishing in London .

Written in English

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Subjects:

  • Reference services (Libraries)

Edition Notes

Book details

StatementCatherine Sheldrick Ross, Kirsti Nilsen, Patricia Dewdney.
ContributionsNilsen, Kirsti., Dewdney, Patricia.
The Physical Object
Paginationxiii, 242p. ;
Number of Pages242
ID Numbers
Open LibraryOL20860135M
ISBN 101856044688

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CONDUCTING THE REFERENCE INTERVIEW isn't a bad book, but it's basically some pages on how not to be a jerk. There wouldn't be anything inherently wrong about this except the book was quite expensive. I sort of think my graduate school was a little short-sighted in requiring this.

I could've learned just as much by reading a journal by:   Very comprehensive guide on how to conduct the reference interview, addresses both in-person and virtual reference and deals with how to manage difficult situations-- is geared more towards public libraries than other types of information organizations (includes info on readers advisory and working with specific populations, e.g.

children and /5. Conducting the Reference Interview would be an excellent text to use in reference courses in library schools and for further training for reference staffs in libraries." --Catholic Library World "This outstanding work is highly recommended for all libraries and is essential reading for all LIS educators and librarians involved in staff training.".

Conducting the Reference Interview book. Read Conducting the reference interview book from world’s largest community for readers. Based on the latest research in communication theory bu 5/5. This handbook offers information and tips for librarians on conducting the reference interview. It features models of communication such as sense-making and microtraining, exercises for avoiding common pitfalls, and examples of both successful and problematic interviews.

Based on the latest research in communication theory but tailored specifically for real-world application, the newly updated third edition of “Conducting the Reference Interview,” published by ALA Neal-Schuman, speaks equally to the needs of students preparing to enter the profession and those who are already fielding reference inquiries.

Following the steps of the Reference Interview can help library customers articulate what information they really need. Approachability. Everyone who lives and works in your community needs information. Discovering the needs of each individual who. Packed with exercises and examples to help you practice effective reference transactions and avoid common pitfalls, this book tackles the fundamentals of the reference interview, from why it’s important in the first place to methods for setting the stage for a successful interview and techniques for finding out what the library user really Cited by: Marie Radford's new book tackles the fundamentals of the reference interview, from why it’s important in the first place to methods for setting the stage for a successful interview and techniques for finding out what the library user really wants to know.

Radford is a professor of library and information science at the Rutgers School of Communication and Information (SC&I). Conducting the Reference Interview. 2nd ed. This second edition adds an updated chapter on virtual reference to the book's Conducting the reference interview book, and the authors note the myriad changes in reference and research in the seven years since the first edition was published, discussing in depth how technological developments have changed the reference context.

Cited by: 5. Conducting the reference interview: a how-to-do-it manual for librarians / Catherine Sheldrick Ross, Kirsti Nilsen, and Marie L. Radford. Format Book Edition Third edition. Published Chicago: ALA Neal-Schuman, © Description xx, pages.

Request PDF | Conducting the Reference Interview | Find your bearings in this rapidly evolving hybrid reference environment through proven strategies.

Get this from a library. Conducting the Reference Interview: a How-To-Do-It Manual for Librarians. [Catherine Sheldrick Ross; Kirsti Nilsen; Marie L Radford] -- "Find your bearings in this rapidly evolving hybrid reference environment through proven strategies, advice, exercises and research from three experts in the field.

The revised second edition of this. Rent Conducting the Reference Interview 2nd edition () today, or search our site for other textbooks by Catherine Sheldrick Ross. Every textbook comes with a day "Any Reason" guarantee. Published by Neal-Schuman Publishers, Incorporated.

Need help ASAP. We have you covered with 24/7 instant online tutoring. Cheap Textbook Rental for CONDUCTING REFERENCE INTERVIEW by ROSS 3RD 18Save up to 90% and get free return shipping.

Some of the questions asked when checking references are factual, centering around job title, salary, employment dates, etc. Reference checks are also an opportunity for an employer to get a sense of a candidate's performance on the job and personal qualities.

If you’re nervous about what will happen during a reference check, it might help to. vii Contents 4eyond Negative Closure B kills for Working Together S Inclusion: Telling People What You Are Doing Library Use Instruction Follow-up Questions Integrating Reference Interview Skills Tips for Practicing Annotated Readings and Cited References 5 Special Contexts for the Reference Interview.

Reference List: Books. Note: This page reflects the latest version of the APA Publication Manual (i.e., APA 7), which released in October The equivalent resource for the older APA 6 style can be found here. Please note: the following contains a list of the most commonly cited print book sources.

For a complete list of how to cite print sources, please refer to the 7 th edition of. Conducting the Reference Interview: H o w t o A s k B et t er Qu es t i o n s t o M a k e t h e C u s t o mer H a p p y Tool Kit for a Reference Interview 1. Be Approachable Smile Give a friendly greeting Treat all customers as equally important Reduce physical barriers 2.

Be Interested. When conducting interviews as research for your book, make them as efficient, effective, and fun as possible. In “ Conducting Interviews For Research: Identifying And Contacting Expert Sources,” I wrote about the strategy and mechanics of nailing down interviews with experts, all in service of researching your next big writing project.

A man approached the reference desk and asked a simple question: Do you have any books on poultry. With my newly minted MLS, I thought I better do a good reference interview: Well, are you looking for books on any specific type of poultry: like chickens or turkeys.

About farming, urban chickens, or feral. We have a fairly large agriculture. Reference interviews are conducted to ascertain the identity of the researcher, as a security measure; to determine the researcher's information needs and purpose; to guide the researcher to appropriate access tools and relevant sources; to inform the researcher of basic procedures and limitations on access, handling of documents, and reproduction; and, after research has.

the environment.” (Catherine Sheldrick Ross et al, Conducting the Reference Interview, Neal-Schuman Publishers, ) Dr. Catherine Ross and her colleagues at the University of Western Ontario emphasize that the reference interview should be required, not just mentioned, in File Size: KB.

The reference interview is the heart of the reference transaction and is crucial to the success of the process. The librarian must be effective in identifying the patron's information needs and must do so in a manner that keeps patrons at ease. Strong listening and questioning skills are necessary for a positive interaction.

As a goodFile Size: KB. Packed with exercises and examples to help you practice effective reference transactions and avoid common pitfalls, this book tackles the fundamentals of the reference interview, from why it’s important in the first place to methods for setting the stage for a successful interview and techniques for finding out what the library user really.

Tim Grahl, in his book Your First 1, Copies, talks about doing outreach, about connecting with fellow writers in an honest and giving way. What’s one of the easiest ways to do that. Author interviews.

An author interview posted on the web has the ability to be passed from person to person, platform to platform. It’s a win-win. Join us on Wednesday November 6 from pm MT for Conducting the Reference Interview: How Marisa Wood, Octo This Month's Popular Posts.

Arrive on time if you are conducting the interview in person. Listen-- present yourself aware and interested. If your interviewee says something funny, smile. If it's something sad, look sad. React to what you hear. Keep your goals in mind -- remember that what you want is to obtain information.

Keep the interview on track, don't digress too much. Conducting the Reference Interview. 2nd ed. New York, NY, and London, UK: Neal-Schuman Publishers. (How-to-do-it manual no. $ ISBN: This second edition adds an updated chapter on virtual reference to the book's content, and the authors note the myriad changes in reference and research in the seven.

Join us on Wednesday November 6 from pm MT for Conducting the Reference Interview: How to Ask Better Questions to Make Customers Happy. “Do you have any books on law?” “I need information on bats.” Have customers ever asked you general or ambiguous questions like these.

How do we. "A good interview is equal parts learning about the candidate and the candidate learning about us," DeRam said. "Looking for a good fit and outlining why they should want to join our team." : Sammi Caramela. The Paperback of the Conducting the Reference Interview: A How-to-do-it Manual for Librarians by Catherine Sheldrick Ross, Kirsti Nilsen, Marie L.

Due to COVID, orders may be delayed. Thank you for your : Catherine Sheldrick Ross. Request PDF | On Jan 1,Marie L. Radford and others published Conducting the Reference Interview, 3rd ed. ALA Editions/Neal-Schuman. | Find. Conducting The Reference Interview: A How To Do It Manual For Librarians by Ross, Catherine Sheldrick/ Nilsen, Kirsti/ Radford, Marie L.

"This book focuses on a key problem that occurs in a reference transaction at the very first step: finding out. Cite the interviewee not the interviewer as the author at the beginning of the reference list citation for the interview.

Follow the normal reference format; for example, write: "Jones, A." Include the interview's year of publication, in parentheses, followed by a period. If provided by the original source, include the month and day of. Join us on Wednesday November 6 from pm MT for Conducting the Reference Interview: How Marisa Wood, Octo This Month's Popular Posts.

The Third Edition of Brinkmann and Kvale’s InterViews: Learning the Craft of Qualitative Research Interviewing, offers readers comprehensive and practical insight into the many factors that contribute to successful book invites readers on a journey through the landscape of interview research, providing the “hows” and “whys” of research interviewing, and outlines.

Find Conducting the Reference Interview: A How-To-Do-It Manual for Librarians 3rd Edition by Catherine Sheldrick Ross et al at over 30 bookstores. Buy, rent or sell. [email protected] Updated!03/!!!. AShort!Guide!for!Conducting!Research!Interviews. Use the following template to cite a interview using the Harvard citation style.

For help with other source types, like books, PDFs, or websites, check out our other guides. To have your reference list or bibliography automatically made for you, try our free citation generator. Pink text = information that you will need to find from the source. the preparations for an interview, such as setting the stage for the interview and preparing a script in the form of an interview guide; and the role of researcher questions, interviewer questions, the linguistic forms of questions and the art of second questions.

Conducting the Reference Interview by Catherine Sheldrick Ross,available at Book Depository with free delivery worldwide/5(). For more information on the reference interview, be sure you have read Chapter 3, "The Reference Interview," by M.

Kathleen Kern and Beth S. Woodard. For an in-depth discussion of the reference interview, I recommend Conducting the Reference Interview, 2nd ed., by Catherine Sheldrick Ross, Kirsti Nilsen, and Marie L.

Radford.

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